Question 1

Do you have multiple dogs in the grooming room?

Accepted Answer

Although our groomers hold one-on-one grooming sessions with their clients, which allows them to focus on providing the best results, our salon typically has 2-3 groomers working at a time. If you're pup is reactive or you feel more comfortable with them being the only one in the salon, please book on a Sunday with either Kenzie or Kira. Always double-check with our receptionist before booking reactive dogs. We can take on more than one dog or cat from the same household, as long as their appointments are back-to-back.

Question 2

When should I book my dog or cat in for their next groom?

Accepted Answer

We recommend our customers pre-book 1-2 weeks out. Our groomers tend to be booked up within that time period, however we encourage you to call and ask just in case we do have availability. Please note that we cannot guarantee openings before the suggested time frame.

Looking to book today?

Question 3

What is your cancellation and rescheduling policy?

Accepted Answer

We require a 48 hour notice for any cancellations; As well as a 24 hour notice on rescheduling appointments. If you do not show up for your scheduled appointment, we charge the service equivalent (up to $50) to the card on file. In case of sudden emergencies, please give us a call at (204)222-8069 as soon as possible to reschedule.

Question 4

How do I book an appointment?

Accepted Answer

You can book an appointment through our website, social media or by calling us at (204)222-8069. Please review the service you're booking matches with the service description to make sure our groomers have adequate time.

With our updated policy, we do require a card on file (credit card, Mastercard, or Visa) upon booking your appointment. We currently do not offer prepays on appointments.

We are happy to help you with the booking process or with any questions you may have!

Question 5

How soon should I book my puppy in?

Accepted Answer

As early as possible! We recommend starting as soon as they have their second set of vaccinations. We offer both baths and haircuts packages, with plenty of time set aside to make sure your pup is comfortable with the process. It is very important to introduce your puppy to grooming at an early age to set them up for happy and relaxing grooms.

Question 6

Do you have a loyalty program?

Accepted Answer

Yes, we do! We offer sales and a frequent feeder program through Astro Loyalty. Both are currently redeemable only in-store; however, we are working to expand our loyalty program for our amazing online customers!

Register for Astro Loyalty at:
https://secure.astroloyalty.com/?ld=xZzugnkcBMFfSC%2FWAP4%3D

Offers and frequent feeders are only available at Urban Tails.

Urban Tails

Where Happy Pets Shop!

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